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We strive to provide you with the highest level of customer service through our support and extensive knowledge of our products. For any questions regarding products, shipping, or availability please feel free to submit a form to us through the CONTACT US tab or call our toll free number +1 855 771 0065 to speak with a customer service representative.
We strive to provide our customers with the highest level of customer service and expediency possible. We make every effort to process orders on the same day that the order is submitted online. Once the order is processed it make take approximately 1-2 days for the order to leave our facility. If a product is backlogged due to high demand the order may take an exception to the standard 1-2 days processing. You will be notified of any backordered items promptly with an estimated delivery time. Any orders that are submitted over the weekend or on major US Holidays will be processed the following weekday. You will be able to view the approximate lead time for most items on the product page. Some items may carry a longer lead time than others, depending on the product. If you are unsure of approximate shipping times or backlog of a product please feel free to contact us at any time.
Any order that has been placed but not processed can be cancelled free of charge by contacting our toll free number +1 855 771 0065 with details of the product and quantity. If the order has already been processed and shipped, the product will need to be accepted and returned to us. Freight charges for the return of the items will not be covered by EngineeringTools. For more details on our return policy please see the RETURNS POLICY tab.
If your order has not delivered in the estimated time of delivery that was provided during checkout please contact us toll free at +1 855 771 0065 to speak to a customer service representative. If the order has not shipped we will provide you with an updated delivery date and reason for the delay. Some products may be on backorder due to high demand which may increase standard delivery times. If the product has been lost during shipment, the carrier must be contacted to resolve any lost/stolen package issues.
EngineeringTools only accepts returns from our domestic customers. All international sales are non-returnable and non refundable. For more information on our return policy please refer to our RETURNS POLICY tab.
The entire order processing is done utilizing the most advanced SSL (Secure Socket Layer) security technology available. EV SSL Certificates are extended validation certificates that involves stringent vetting process to validate and verify if the entity which has requested for an SSL Certificate is legitimate. Users can see a green address bar if the website is secured with an authorized EV SSL Certificate. EV SSL certificates were designed by leading certificate vendors to strengthen e-commerce security, combat phishing attacks and to create the most trusted SSL Certificate available. We appreciate your continued business and realize that the highest level of security is the only avenue for building customer relationships that last.
Yes! If you do not see a product on please contact our toll free number at +1 855 771 0065 and we will be glad to assist your needs.
No, you are not able to change any orders that have already been submitted. You are however, able to contact our toll free number +1 855 771 0065 and talk to a customer service representative who will be able to assist you with the matter. If you would like cancel an item please see "CAN I CANCEL AN ORDER" above.
We are glad to provide you with all of our products tax free. The price you see is the price you pay. Always.
Our Corporate offices are located in the beautiful town of Portland, OR and have products spread across multiple warehouses in the United States. The ship-from address can change depending on the specific product you require and therefore certain products may take longer to arrive to your location. For more information on shipping and order processing please see the DELIVERY OPTIONS page. is open 24/7 to receive your orders. To speak to a customer service representative we offer business hours between 8am-6pm PST Monday-Friday. If you are unable to contact us between the allotted hours please feel free to give us a call and leave a message through our automated system and a representative will contact you shortly. Our toll free number is +1 855 771 0065. We look forward to serving you.
Absolutely! Please fill out a CONTACT FORM or call us toll free at +1 855 771 0065 and a customer service representative will be glad to assist you.