We are committed to offering you with the highest quality products. If for any reason you are not satisfied with your purchase we will gladly refund any unused product in its original packaging within 30 days from the original purchase date. For returns which are past the 30 day period, purchases made through Engineering Tools are no longer authorized to be returned or refunded. After this time, products may be covered by their respective manufacturers' warranty. In some instances, manufactures will offer replacement or repair at their discretion. For your convenience, we can provide the manufacturers' contact information for your product.
All return request forms must be submitted within 30 days of the delivery date of an order. Any request submitted after this time period will be denied.
- All items must be returned in the original packaging, and must be in new, resalable condition. Items purchased as a package or kit must be returned in full. No partial returns are allowed.
- Consumable items, such as paper products, refills for electric erasers, replacement cartridges, etc., cannot be returned.
- Items that are packaged in blister packs (thick plastic covering that requires the use of scissors to open) must be returned in the un-opened packages. If the blister package has been opened, the item is not eligible for return.
- Items which are considered special orders are non-cancellable, non-returnable and non-refundable. Special orders include, but are not limited to, custom paint colors on products.
- Refunds may not be made (or additional fee will be deducted) on merchandise that is:
- fully or partially assembled
- not in new, resalable condition
- damaged due to use/mishandling by the customer
Notification of defective/damaged products:
- We strongly advise that our customers inspect and test any product immediately upon receipt. If any product is found to be defective or damaged, please notify us immediately upon noting the issue.
- Please be aware that pictures of any damage will be requested. You may send these pictures before they are requested to email@example.com and include your order number in the subject line.
- We request that the shipment be inspected and any damage be reported within 24 hours of delivery to the shipping company and if possible, that the customer note "DAMAGE" on the delivery confirmation paperwork.
- Replacements for defective/damaged items are subject to inspection prior to a replacement shipping to you. You will be informed of when the replacement will ship once we have contacted the warehouse.
- After our 30 day return period, any defective or damaged item is ineligible for refund but may be covered by the manufacturer's warranty. The manufacturer will need to be contacted for any details relating to warranty.
- Unauthorized returns may not be refunded.
- Any un-deliverable order which is returned to the warehouse due to an incorrect address, the customer not being available for delivery or a refusal by the customer will be charged a reshipping fee and may incur additional fees as well.
- Any order shipped to a freight forwarder, or shipped outside of the USA by the customer is not eligible for return.